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Frequently Asked Questions
Hair Care:
Q: How often should I wash my natural hair extensions?
A: Wash every 2-3 weeks for optimal results. Adjust based on lifestyle and styling needs.
Q: Can I use Moi Naturelle hair care products on chemically treated hair?
A: Yes, our products are safe for chemically treated hair. Follow recommended usage for best results.
Q: What is the recommended care routine for natural hair extensions?
A: Follow care guides provided with each purchase, emphasizing sulfate-free products and proper storage.
Q: Are the hair care products cruelty-free and vegan?
A: Yes, Moi Naturelle is committed to cruelty-free and vegan practices. Our products do not contain animal-derived ingredients.
Q: Can I use the hair care products on my own hair, even without extensions?
A: Absolutely! Our products are suitable for various hair types, whether you have extensions or not.
Hair Products:
Q: Can I mix and match different Moi Naturelle hair care products?
A: Yes, our products are designed to complement each other. Mix and match based on your specific hair care needs.
Q: Are there specific products for addressing common hair concerns like frizz or dryness?
A: Yes, explore our product range for targeted solutions addressing concerns such as frizz, dryness, and more.
Q: Do the hair care products contain any harmful chemicals like sulfates or parabens?
A: No, our products are formulated without sulfates, parabens, and harmful chemicals.
Q: Can I achieve better results by combining Moi Naturelle hair care products with your extensions?
A: While beneficial for both natural hair and extensions, using them together can contribute to overall hair health.
Q: Are there any tips for incorporating Moi Naturelle hair care products into my existing routine?
A: Start with the basics and gradually introduce additional products based on your needs. Follow our recommended routines for transformative effects.
Extensions:
Q: Can I swim or exercise with my hair extensions?
A: While swimming is not recommended, light exercise is fine. Secure extensions to prevent tangling, and wash after heavy workouts.
Q: How can I store my extensions when not in use?
A: Store in a cool, dry place using the provided packaging or a breathable bag to maintain shape and quality.
Q: Can I straighten or curl my natural hair extensions?
A: Yes, both Virgin and RAW extensions can be styled with heat. Use low to medium heat settings and heat protectants for best results.
Q: What is the lifespan of Moi Naturelle hair extensions?
A: Lifespan varies based on care. Virgin extensions can last 2-3 years, RAW extensions can last 2-4 years with proper maintenance.
Q: Can I dye or bleach my natural hair extensions?
A: Virgin extensions can be dyed or bleached. For RAW extensions, consult our care guide and perform a strand test before attempting coloring. We always recommend acquiring a professional cosmetologist for accurate hair coloring results.
Hair Services:
Q: Does Moi Naturelle offer hair extension installation services?
A: Yes! We provide installation services. Explore our guides on installation care.
Q: Can I book a consultation for personalized styling advice?
A: Yes we offer consultations; Our website provides a wealth of information, including styling tips and guides.
Q: Are virtual styling sessions available for assistance with extensions?
A: At this time, we do not offer virtual styling sessions. Refer to our blog and resources for styling insights.
Q: Does Moi Naturelle have a salon for in-person services?
A: We do not have a physical salon at this time. Our focus is on providing premium quality extensions and valuable resources for at-home styling and care.
Q: Can I find tutorials on styling with Moi Naturelle extensions on your website?
A: Yes, our website features tutorials and styling guides to help you achieve various looks with our extensions.
Policies:
Q: What is Moi Naturelle's return policy for hair extensions?
A: Extensions can be exchanged within 30 days. Lace products are non-returnable due to their delicate nature.
Q: How does the shipping process work for Moi Naturelle products?
A: Shipping times vary. Standard shipping within the USA is $9.85, with express options available. Worldwide shipping takes 9 to 16 business days.
Q: What is the process for returning or exchanging an item?
A: Email us at beautyme@moinaturelle.com within 30 days of purchase. Return the UNUSED, non-damaged item with original packaging. Additional costs may apply.
Q: Are there specific conditions for returning or exchanging hair extensions?
A: Extensions must be in new condition, not brushed or altered. Lace and hair must not be cut, styled, or altered in any form.
Q: How does Moi Naturelle handle lost or damaged returns?
A: Customers are advised to obtain a tracking number and shipping insurance. We are not responsible for lost, damaged, or stolen goods during return shipping.